Explore our latest thinking on CX, PX, Journey Mapping, and AI-Powered Transformation.
Partner Experience
The Hidden Diamonds Inside Your Partner Ecosystem Could Be Worth Millions Bodine & Co. and Mindmatrix, a partner ecosystem firm based ... READ MORE »
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Partner Experience
Get to know the business discipline driving better partner performance. Partner Experience, or PX, is the deliberate design and management ... READ MORE »
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Partner Experience
By September, the conversations change. The optimism that accompanies a new fiscal year is long gone. Executive teams are looking at ... READ MORE »
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Introducing the Partner Experience Quotient (PXQ™): a new way to measure how well your organization is positioned to enable partner success ... READ MORE »
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Inactive partners are the clearest sign that partner lifecycle management stopped after onboarding Every partner program has them. Not the ... READ MORE »
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Pop quiz! What does it take to deliver effective, coordinated cross-channel experiences in today’s business landscape? If you answered ... READ MORE »
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Bodine & Co. has launched a Partner Experience (PX) practice that puts channel partner experience at the center of its experience-led ... READ MORE »
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Happiness gurus say the key to contentment is low expectations. This is great news for the pessimists whose strategy is to expect the worst ... READ MORE »
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We're often asked how the framework of customer jobs-to-be-done fits with the methodology of customer journey mapping. Here's my ... READ MORE »
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The strongest customer success retention strategies share one idea: stop hunting for new customers and start farming the ones you already ... READ MORE »
